Last Updated: February, 2025

1. Introduction

Metal and Steel Building Solutions, LLC (“WBC”, or “LPL”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to the collection and safeguarding of your information when you visit our website www.msbuildingsolutions.com, use our services, or interact with us in any way. We value transparency and strive to provide you with clear information about how we handle your data. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information from you when you interact with our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage with us in any other way. This information may include:

• Personal identification information (e.g., name, email address, phone number)
• Billing and shipping information (e.g., address, payment details)
• Demographic information (e.g., age, gender, location)
• Communication preferences
• Information provided in customer surveys or feedback forms

2.2 Automatically Collected Information

We collect certain information automatically when you visit our website, including:

• Browser type and version
• Operating system
• IP address
• Length of visit, page views, and website navigation
• Timing, frequency, and pattern of your service use

This information helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our services
• Personalizing your experience on our website
• Processing transactions and delivering products
• Responding to your inquiries and providing customer support
• Sending transactional emails related to your orders or account
• Marketing and communication (e.g., newsletters, promotional materials)
• Administering market research and surveys
• Preventing fraudulent transactions and monitoring against theft
• Complying with legal obligations

4. Data Security

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

4.1 Data Encryption

All sensitive information, including payment details, is encrypted using Secure Socket Layer (SSL) technology. This information is then transmitted securely to our payment gateway providers, where it is stored in encrypted form and accessible only by authorized personnel.

4.2 Access Controls

We maintain data access controls, ensuring that only authorized employees with specific access rights can access personal information. All employees are required to keep this information confidential.

4.3 Regular Security Audits

We conduct regular security audits and vulnerability assessments to ensure our systems remain secure and up-to-date with the latest security standards.

5. Use of Cookies and Similar Technologies

5.1 Cookies

We use “cookies” on our website. A cookie is a small piece of data stored on your device to help us provide and improve our services. We use cookies to:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze trends and gather broad demographic information
• Enable certain functions on our website

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Allow the website to remember your choices and provide enhanced features
• Targeting Cookies: Used to deliver ads relevant to you based on your browsing history

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience and functionality on our website.

6. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except as described below:

6.1 Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. These parties are contractually obligated to keep your information confidential and use it solely for the purposes for which we disclose it to them.

6.2 Legal Requirements

We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

6.3 Business Transfers

If Metal and Steel Building Solutions, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

7. Text Message Communication

7.1 Opting In to Text Messages

Metal and Steel Building Solutions, LLC offers text message communication for order updates, promotions, and customer service. To receive our text messages, you must provide express written consent. We obtain consent through one of the following methods:

• Entering your phone number and checking a consent box on our website
• Verbally agreeing during a recorded phone call with our customer service

7.2 Information Collected via Text Messaging

When you opt in to receive text messages from Metal and Steel Building Solutions, LLC, we collect and store:

• Your phone number
• Date and time of opt-in
• Method of opt-in
• Any information you provide in response to our messages

7.3 Use of Text Messaging

We use text messaging to:

• Send order confirmations and shipping updates
• Provide customer support
• Share promotional details and discounts (for marketing message subscribers only)
• Send appointment reminders

7.4 Text Messaging Compliance

Metal and Steel Building Solutions, LLC complies with The Campaign Registry (TCR) guidelines and other relevant regulations for text messaging. We register our campaigns with TCR and adhere to the Telephone Consumer Protection Act (TCPA) and other applicable laws.

7.5 Opting Out of Text Messages

You can opt out of Metal and Steel Building Solutions, LLC text messages at any time by replying “STOP” to any of our text messages or by contacting our customer support.

8. Newsletter and Marketing Communications

If you have subscribed to our newsletter or opted in to marketing communications, you may receive emails that include:

• Company news and updates
• Information about our products and services
• Promotional offers and discounts
• Surveys and feedback requests

You can unsubscribe from these emails at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

9. Your Rights and Choices

9.1 Access and Correction

You have the right to access, correct, or update your personal information at any time. You can do this by logging into your account on our website or by contacting us directly.

9.2 Data Deletion

You can request the deletion of your personal information from our records. Please note that we may need to retain certain information for recordkeeping purposes, to complete transactions, or to comply with our legal obligations.

9.3 Object or Restrict Processing

You can object to our processing of your personal information or ask us to restrict processing in certain circumstances.

9.4 Data Portability

You can request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

9.5 Withdraw Consent

If we are processing your personal information based on your consent, you can withdraw that consent at any time. To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Metal and Steel Building Solutions, LLC
236 Shadow Wood Dr.
Alamosa, Colorado. 81101
Email: support@msbuildingsolutions.com
Phone: +719 850 1841